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Business English For Customer Service

RM1,800.00Price
Deliver excellent service and communicate with confidence through Business English for Customer Service, a 2-day instructor-led training tailored for customer service personnel, frontliners, and support staff. This course helps participants improve spoken and written English for real workplace scenarios, from greeting customers and handling complaints to writing professional emails.
 
Through role-plays, pronunciation practice, and interactive exercises, participants learn essential expressions, empathy-based responses, and effective questioning techniques. The program also covers business email etiquette and phone communication, empowering professionals to deliver polished, courteous, and effective customer interactions that build trust and satisfaction across all touchpoints.

This program is designed to help participants develop confidence and fluency in using English during customer interactions, ensuring they provide professional, polite, and effective service.

Frequently Asked Questions

What is the main goal of the Business English for Customer Service course?

This course helps participants improve their spoken and written English skills to handle customer interactions confidently and professionally.

Who should attend this program?

It’s ideal for customer service personnel, frontliners, and support staff who interact with clients, handle complaints, or manage inquiries in English.

What skills will I gain from this course?

You’ll learn professional English phrases, listening and questioning techniques, polite expressions, and how to manage customer emotions with empathy.

How long is the course and what’s the format?

It’s a 2-day instructor-led course, available in-person or virtually, combining presentations, group discussions, and practical language exercises.

Does the course include business writing or email training?

Yes. It covers email and messaging etiquette, including how to write confirmations, follow-ups, and polite responses in professional English.

How does this course improve my customer service performance?

You’ll gain confidence, improve clarity, and build rapport with customers through polite, accurate, and empathetic communication in English.

Is this course HRDC claimable?

Yes, Business English for Customer Service is HRDC claimable under Malaysia’s Human Resource Development Corporation (HRD Corp) scheme.

Can this course be customized for my organization?

Absolutely. AjarAble Consulting can customize the modules to match your company’s industry, customer interaction style, and service goals.


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